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SUITSUIT Helpcenter - FAQ 

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Newsletter

GENERALLY

Can any suitcase from SUITSUIT cabin luggage range be taken on board?

What is the height of the push bar?

How can I remove stickers from my suitcase?

Maintenance

What material are the SUITSUIT suitcases made of?

Material

Lock

Combination lock

Suitcases

Will my 15 inch laptop fit in the Natura backpack?

What is the best way to remove stains from my travel bag?

What is the best way to maintain my faux leather bag?

Can I wash my Cotton item?

Can I wash my Natural Linen shopper?

Can I wash my Wheat Straw bag?

Can I wash my Caretta backpack in the washing machine?

Do I have to use a water repellent and dirt protection spray for my bag?

Natura

Fabulous Fifties

Fab Seventies

Fusion

Bags

My protection cover is 70 cm, but my suitcase is 76 cm. Is this the right cover size for my suitcase?

Can I wash my protection cover in the washing machine?

Accessories

PRODUCTS

Why do I have to create an account?

How can I create a SUITSUIT account?

How can I change personal details in my account?

How can I delete my account?

I can’t log into my account.

Does SUITSUIT share my personal information with third parties?

Account

I forgot my password.

Login

How do I order?

Can I place an order via a phone call?

Can I change or cancel my order?

Where can I find my order history?

Order

How do I use a discount code? On a smartphone or tablet.

How do I use a discount code? On a desktop or a laptop.

Can I use multiple discount codes for one order?

Discount

The product I want to order is sold out

How can I see if the product is in stock?

Stock

I have not received an order confirmation.

I have not received a payment confirmation.

I entered the wrong email address when placing my order.

Confirmation

Ordering

The Netherlands

Belgium

Germany

Other countries

Payment options

I have ordered a product but I forgot to enter my discount code.

I have ordered a product and see that the price has been reduced.

Payment

ORDERING & PAYMENT

To which countries do we ship our SUITSUIT products?

How do you ship my order?

What carrier does SUITSUIT use to deliver my order?

What are the shipping costs?

How can I follow my order?

Shipping

Where can I find a DHL Service Point?

What is the delivery time for my order?

My track & trace code doesn’t work.

Can I choose my delivery time?

Can I change my delivery address after my order has been placed?

Can I have my order delivered to a PO box?

Can I pick up my online order at SUITSUIT store?

Delivery time

My order is incomplete

I have received my order, but some items are missing.

My order will be returned to you by DHL.

Delivery products

Delivery

SHIPPING & DELIVERY

Can I change my order for a product in another size or colour?

I received the wrong item.

Exchange

Can I send my order back?

How can I return my order?

Do I always have to create and send my return via the return portal?

Do I have to pay any shipping costs for returning a product?

How does the refund after a return work?

When do I get my refund when I send something back?

How long does it take to receive my refund?

What shall I do if my return shipment is lost in transit?

Can I return a product bought on sale/ with a discount?

Return

RETURNS & EXCHANGE

How long do I have a warranty on my product?

What is covered by the warranty?

What is NOT covered by the warranty?

My replacement product is defective.

I didn’t buy my product at SUITSUIT.

Warranty

I couldn’t fill in the warranty form.

How does my warranty look like?

I think the defect of my suitcase is covered by the warranty.

Who pays the shipping costs, if SUITSUIT asks me to send my damaged suitcase for an assessment?

How long does it take to process my warranty application?

Warranty form

What shall I do when my suitcase is damaged while or after travelling?

My suitcase was damaged during my bus trip.

Damaged product after your trip

Can I have my suitcase repaired if the defect is not covered by the warranty?

One of the wheels on my suitcase doesn’t roll properly or has broken off.

Can you send me a replacement part for my suitcase reparation?

There is a dent in my suitcase.

Repairs

WARRANTY & REPAIRS

I have forgotten the digits of the code.

How do I set the (TSA) combination lock?

How do I open my lock for the first time?

I have just changed the digits of the code, now the lock does not open anymore.

I see a keyhole on my lock, but I don't have a key.

FREQUENTLY ASKED QUESTIONS

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