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SUITSUIT International

<p><style type="text/css" id="isPasted"></style><span data-sheets-userformat="{&quot;2&quot;:4480,&quot;10&quot;:2,&quot;11&quot;:4,&quot;15&quot;:&quot;Arial&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&#x2019;re very sorry that your suitcase arrived damaged. We pride ourselves in the quality of our SUITSUIT suitcase and check all our suitcases and ship them protected to prevent scratches and stains. However, sometimes this does happen during transport. \n\n\nPlease contact us as soon as possible and we will arrange that another (perfect) SUITSUIT item will be in your hands soon.\n&quot;}" style="font-size: 16px; font-family: Arial; font-style: normal;">We&#x2019;re very sorry that your suitcase arrived damaged. We pride ourselves in the quality of our SUITSUIT suitcase and check all our suitcases and ship them protected to prevent scratches and stains. However, sometimes this does happen during transport.&#xA0;<br><br><br>Please contact us as soon as possible and we will arrange that another (perfect) SUITSUIT item will be in your hands soon.<br><style type="text/css" id="isPasted"></style></span><span data-sheets-userformat="{&quot;2&quot;:4480,&quot;10&quot;:2,&quot;11&quot;:4,&quot;15&quot;:&quot;Arial&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&#x2019;re very sorry that your suitcase arrived damaged. We pride ourselves in the quality of our SUITSUIT suitcase and check all our suitcases and ship them protected to prevent scratches and stains. However, sometimes this does happen during transport. \n\n\nPlease contact us as soon as possible and we will arrange that another (perfect) SUITSUIT item will be in your hands soon.\n&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><span data-sheets-userformat="{&quot;2&quot;:4480,&quot;10&quot;:2,&quot;11&quot;:4,&quot;15&quot;:&quot;Arial&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&#x2019;re very sorry that your suitcase arrived damaged. We pride ourselves in the quality of our SUITSUIT suitcase and check all our suitcases and ship them protected to prevent scratches and stains. However, sometimes this does happen during transport. \n\n\nPlease contact us as soon as possible and we will arrange that another (perfect) SUITSUIT item will be in your hands soon.\n&quot;}" style="font-size: 16px; font-family: Arial; font-style: normal;">We&#x2019;re very sorry that your suitcase arrived damaged. We pride ourselves in the quality of our SUITSUIT suitcase and check all our suitcases and ship them protected to prevent scratches and stains. However, sometimes this does happen during transport.&#xA0;<br><br><br>Please contact us as soon as possible and we will arrange that another (perfect) SUITSUIT item will be in your hands soon.</span><span data-sheets-userformat="{&quot;2&quot;:4480,&quot;10&quot;:2,&quot;11&quot;:4,&quot;15&quot;:&quot;Arial&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&#x2019;re very sorry that your suitcase arrived damaged. We pride ourselves in the quality of our SUITSUIT suitcase and check all our suitcases and ship them protected to prevent scratches and stains. However, sometimes this does happen during transport. \n\n\nPlease contact us as soon as possible and we will arrange that another (perfect) SUITSUIT item will be in your hands soon.\n&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><br></span></span></p>

We’re very sorry that your suitcase arrived damaged. We pride ourselves in the quality of our SUITSUIT suitcase and check all our suitcases and ship them protected to prevent scratches and stains. However, sometimes this does happen during transport.

My suitcase arrived damaged, what can I do?

Delivery

Where can I find my order history?

Can I cancel / change my order?

When will I receive my order confirmation?

How do I know if an article will come back in stock?

Can I receive a discount code?

Help, I filled in the wrong email address.

What payment options are there?

Can I receive an (VAT) invoice?

I forgot to add my discount, can I still receive it?

Can you use multiple discounts on one order?

Orders & Payment

To which countries do we ship our SUITSUIT products?

What is the delivery time?

What are the delivery costs?

When will I receive my tracking link?

Help, I made a mistake in my address?

Help, I only received part of my order?

Help, I received the wrong item.

My order will be returned to you by DHL.

What is your return policy?

Where can I find a DHL Service Point?

How can I return an item?

Can I exchange my order for another size or colour?

When will I receive my refund?

Return

How long do I have a warranty on my product?

What is your warranty policy?

How can I make a warranty claim?

I bought my product at another retailer, what can I do?

My replacement product is defective

Help, my suitcase was damaged while traveling

Can you repair my SUITSUIT item?

Can I repair my SUITSUIT item myself?

Warranty

What materials are the suitcases made of?

How do I take care of my suitcase?

What is the height of the pushbar?

Can the SUITSUIT cabin luggage be taken on board?

I didn't receive a key with my lock?

What is a TSA lock?

How do I set the (TSA) combination lock?

How do I open my lock for the first time?

I have forgotten the digits of my lock?

Suitcases

What materials are the bags made of?

How do I take care of my SUITSUIT bag?

Bags

What materials are the accessories made of?

I can't find a protection cover in the right size?

Accessories

Products

I forgot my password.

How can I change personal details in my account?

How can I make an account?

How can I delete my account?

How can I sign up for the newsletter?

I didn't receive the newsletter discount

General

My suitcase arrived damaged, what can I do?Updated 7 months ago