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SUITSUIT International

<p id="isPasted" style="box-sizing: border-box; color: rgb(42, 42, 42); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;">This depends on the product and the model.</span></p><p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(42, 42, 42); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><table id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-collapse: collapse; border: none; empty-cells: show; max-width: 100%; width: 697.778px;" class="fr-table-selection-hover"><thead style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><tr style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-bottom: none;"><th style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: inherit; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Collection</span></div></th><th style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: inherit; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Suitcases</span></div></th><th style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: inherit; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Bags</span></div></th><th style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: inherit; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Accessories</span></div></th></tr></thead><tbody style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><tr style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-bottom: none;"><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); text-align: center;"><em style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Carretta</span></em></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">2 years</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">2 years</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">1 year</span></td></tr><tr style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-bottom: none;"><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Other</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">5 years</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">2 years</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">1 year</span><br></td></tr><tr><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Mystique</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Lifetime</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">2 years</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">1 year</span></td></tr></tbody></table><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px;"><br></p><hr><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><br><strong style="box-sizing: inherit; font-weight: 600;"><span style="box-sizing: inherit; font-family: Tahoma, Geneva, sans-serif;">Is this not the answer you were looking for? </span></strong><span style="box-sizing: inherit; font-family: Tahoma, Geneva, sans-serif;"><br style="box-sizing: inherit;"></span><span style="box-sizing: inherit; color: rgb(22, 22, 22); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Please contact us and we will help you further.&#xA0;</span></p><table border="0" cellpadding="0" cellspacing="0" style="box-sizing: inherit; border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; table-layout: auto; width: 680px; color: rgb(22, 22, 22); font-family: Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><tbody style="box-sizing: inherit;"><tr style="box-sizing: inherit; border-bottom: none;"><td style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: normal; font-size: 14px; line-height: 20px; padding: 10px 4px; vertical-align: bottom; min-width: 5px; border: 0px solid rgb(221, 221, 221); width: 340px; text-align: center;"><img data-fr-image-pasted="true" src="https://attachments.gorgias.help/uploads.gorgias.io/P4k1n6jXKk7reOX9/undefined-34e7a14a-2261-4a74-a11d-32ad1c379cc1" style="box-sizing: inherit; border-style: none; max-width: 100%; width: 250px;" class="fr-fic fr-dii"></td><td style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: normal; font-size: 14px; line-height: 20px; padding: 10px 4px; vertical-align: bottom; min-width: 5px; border: 0px solid rgb(221, 221, 221); width: 340px;"><a href="mailto:customercare@suitsuit.com?subject=How long do I have a warranty on my product?" style="box-sizing: inherit; background-color: transparent; color: rgb(118, 118, 118); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"><img data-fr-image-pasted="true" src="https://attachments.gorgias.help/uploads.gorgias.io/P4k1n6jXKk7reOX9/undefined-9c656a4d-7d0e-4700-80e3-dc886bdb1a2c" style="box-sizing: inherit; border-style: none; max-width: 100%; width: 250px;" class="fr-fic fr-dii"></a></td></tr></tbody></table><p><br></p>

This depends on the product and the model....

How long do I have a warranty on my product?

Warranty

I forgot my password.

How can I change personal details in my account?

How can I make an account?

How can I delete my account?

How can I sign up for the newsletter?

I didn't receive the newsletter discount

General

Where can I find my order history?

Can I cancel / change my order?

When will I receive my order confirmation?

How do I know if an article will come back in stock?

Can I receive a discount code?

Help, I filled out the wrong email address.

I forgot to add my discount, can I still receive it?

Orders

What payment options are there?

Can I receive an (VAT) invoice?

Can you use multiple discounts on one order?

Payment

To which countries do we ship our SUITSUIT products?

What is the delivery time?

What are the delivery costs?

When will I receive my tracking link?

Help, I made a mistake in my address?

Help, I only received part of my order?

Help, I received the wrong item.

My order will be returned to you by DHL or DPD.

My order was damaged during transport from DHL or DPD, what can I do?

Delivery

What is your return policy?

Where can I find a DHL Service Point?

How can I return an item?

Can I exchange my order for another size or colour?

Can I return a product bought on sale or with a discount?

When will I receive my refund?

Return

My suitcase was damaged during my flight.

What is your warranty policy?

How can I make a warranty claim?

I bought my product at another retailer, what can I do?

My replacement product is defective

Help, my suitcase was damaged while traveling

Can you repair my SUITSUIT item?

Can I repair my SUITSUIT item myself?

What materials are the suitcases made of?

How do I take care of my suitcase?

What is the height of the pushbar?

Can the SUITSUIT cabin luggage be taken on board?

I didn't receive a key with my lock?

What is a TSA lock?

How do I set the (TSA) combination lock?

How do I open my lock for the first time?

I have forgotten the digits of my lock?

Suitcases

What materials are the bags made of?

How do I take care of my SUITSUIT bag?

Bags

What materials are the accessories made of?

I can't find a protection cover in the right size?

Accessories

Products

Collection	Suitcases	Bags	Accessories
Carretta	2 years	2 years	1 year
Other	5 years	2 years	1 year
Mystique	Lifetime	2 years	1 year

How long do I have a warranty on my product?Updated a month ago