Ma-Vr: 8:30 tot 17:00
klantenservice@suitsuit.com

SUITSUIT SUPPORT
Mon-Fri: 8:30 am to 5:00 pm

CONTACT

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SUITSUIT International

<p id="isPasted" style="box-sizing: border-box; color: rgb(42, 42, 42); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;">This depends on the product and the model that is raised.</span></p><p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(42, 42, 42); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><table id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-collapse: collapse; border: none; empty-cells: show; max-width: 100%; width: 697.778px;"><thead style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><tr style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-bottom: none;"><th style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: inherit; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Collectie</span></div></th><th style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: inherit; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Koffers</span></div></th><th style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: inherit; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Tassen</span></div></th><th style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: inherit; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Accessoires</span></div></th></tr></thead><tbody style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><tr style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-bottom: none;"><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); text-align: center;"><em style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Carretta</span></em></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">2 jaar</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">1 jaar</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">6 maanden</span></td></tr><tr style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-bottom: none;"><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); text-align: center;"><em style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Overige</span></em></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">5 jaar</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">1 jaar</span></td><td style="box-sizing: border-box; -webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 173.646px; text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">6 maanden</span></td></tr></tbody></table><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px;"><br></p><hr><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><br><strong style="box-sizing: inherit; font-weight: 600;"><span style="box-sizing: inherit; font-family: Tahoma, Geneva, sans-serif;">Is this not the answer you were looking for?&#xA0;</span></strong><span style="box-sizing: inherit; font-family: Tahoma, Geneva, sans-serif;"><br style="box-sizing: inherit;"></span><span style="box-sizing: inherit; color: rgb(22, 22, 22); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Please contact us and we will help you further.&#xA0;</span></p><table border="0" cellpadding="0" cellspacing="0" style="box-sizing: inherit; border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; table-layout: auto; width: 680px; color: rgb(22, 22, 22); font-family: Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><tbody style="box-sizing: inherit;"><tr style="box-sizing: inherit; border-bottom: none;"><td style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: normal; font-size: 14px; line-height: 20px; padding: 10px 4px; vertical-align: bottom; min-width: 5px; border: 0px solid rgb(221, 221, 221); width: 340px; text-align: center;"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/P4k1n6jXKk7reOX9/undefined-34e7a14a-2261-4a74-a11d-32ad1c379cc1" style="box-sizing: inherit; border-style: none; max-width: 100%; width: 250px;" class="fr-fic fr-dii"></td><td style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: normal; font-size: 14px; line-height: 20px; padding: 10px 4px; vertical-align: bottom; min-width: 5px; border: 0px solid rgb(221, 221, 221); width: 340px;"><a href="mailto:customercare@suitsuit.com?subject=How long do I have a warranty on my product?" style="box-sizing: inherit; background-color: transparent; color: rgb(118, 118, 118); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/P4k1n6jXKk7reOX9/undefined-9c656a4d-7d0e-4700-80e3-dc886bdb1a2c" style="box-sizing: inherit; border-style: none; max-width: 100%; width: 250px;" class="fr-fic fr-dii"></a></td></tr></tbody></table><p><br></p>

This depends on the product and the model....

How long do I have a warranty on my product?

Warranty

Where can I find my order history?

Can I cancel / change my order?

When will I receive my order confirmation?

How do I know if an article will come back in stock?

Can I receive a discount code?

Help, I filled in the wrong email address.

What payment options are there?

Can I receive an (VAT) invoice?

I forgot to add my discount, can I still receive it?

Can you use multiple discounts on one order?

Orders & Payment

To which countries do we ship our SUITSUIT products?

What is the delivery time?

What are the delivery costs?

When will I receive my tracking link?

Help, I made a mistake in my address?

Help, I only received part of my order?

Help, I received the wrong item.

My order will be returned to you by DHL.

My suitcase arrived damaged, what can I do?

Delivery

What is your return policy?

Where can I find a DHL Service Point?

How can I return an item?

Can I exchange my order for another size or colour?

When will I receive my refund?

Return

What is your warranty policy?

How can I make a warranty claim?

I bought my product at another retailer, what can I do?

My replacement product is defective

Help, my suitcase was damaged while traveling

Can you repair my SUITSUIT item?

Can I repair my SUITSUIT item myself?

What materials are the suitcases made of?

How do I take care of my suitcase?

What is the height of the pushbar?

Can the SUITSUIT cabin luggage be taken on board?

I didn't receive a key with my lock?

What is a TSA lock?

How do I set the (TSA) combination lock?

How do I open my lock for the first time?

I have forgotten the digits of my lock?

Suitcases

What materials are the bags made of?

How do I take care of my SUITSUIT bag?

Bags

What materials are the accessories made of?

I can't find a protection cover in the right size?

Accessories

Products

I forgot my password.

How can I change personal details in my account?

How can I make an account?

How can I delete my account?

How can I sign up for the newsletter?

I didn't receive the newsletter discount

General

Collectie	Koffers	Tassen	Accessoires
Carretta	2 jaar	1 jaar	6 maanden
Overige	5 jaar	1 jaar	6 maanden

How long do I have a warranty on my product?Updated 6 months ago