Ma-Vr: 8:30 tot 17:00
klantenservice@suitsuit.com

SUITSUIT SUPPORT
Mon-Fri: 8:30 am to 5:00 pm

CONTACT

SHOP

SUITSUIT International

<section id="isPasted" style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(42, 42, 42); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box;"><span style="font-size: 16px;">You can set your lock in a few simple steps. But first, you have to determine what type of lock is placed on your suitcase. To get an overview of all kinds and &#x2018;flavours&#x2019; of locks we currently have, please watch the <strong style="box-sizing: border-box; font-weight: bold;">video</strong> below. You can also view the description in the PDF and (possibly) print it out. It comes in handy when you want to reset your lock.</span></p><p style="box-sizing: border-box;"><span style="font-size: 16px;"><iframe src="https://www.youtube-nocookie.com/embed/VHRx77vz6AU" width="560" height="315" frameborder="0" allowfullscreen style="box-sizing: border-box;"></iframe></span></p><p style="box-sizing: border-box; margin-bottom: 0px;"><span style="font-size: 16px;"><iframe src="https://www.youtube-nocookie.com/embed/QJiysp6-KdY" width="560" height="315" frameborder="0" allowfullscreen style="box-sizing: border-box;"></iframe></span></p></div><div style="box-sizing: border-box;"><span style="font-size: 16px;"><style>
tr{
border-bottom: none;
}
 </style></span><p id="isPasted" style="box-sizing: border-box; color: rgb(42, 42, 42); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;"><br></span></p><p style="box-sizing: border-box; color: rgb(42, 42, 42); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;"><img src="https://uploads.gorgias.io/P4k1n6jXKk7reOX9/slotten_instellen-285ac6aa-6c23-479a-bfd5-d485b4a37a7b.jpg" style="width: 555px;" class="fr-fic fr-dib fr-fil"></span></p><hr><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><span style="font-size: 16px;"><br><strong style="box-sizing: inherit; font-weight: 600;"><span style="box-sizing: inherit; font-family: Tahoma, Geneva, sans-serif;">Is this not the answer you were looking for?&#xA0;</span></strong></span><span style="box-sizing: inherit; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br style="box-sizing: inherit;"></span><span style="box-sizing: inherit; color: rgb(22, 22, 22); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Please contact us and we will help you further.&#xA0;</span></p><table border="0" cellpadding="0" cellspacing="0" style="box-sizing: inherit; border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; table-layout: auto; width: 680px; color: rgb(22, 22, 22); font-family: Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><tbody style="box-sizing: inherit;"><tr style="box-sizing: inherit; border-bottom: none;"><td style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: normal; font-size: 14px; line-height: 20px; padding: 10px 4px; vertical-align: bottom; min-width: 5px; border: 0px solid rgb(221, 221, 221); width: 340px; text-align: center;"><span style="font-size: 16px;"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/P4k1n6jXKk7reOX9/undefined-34e7a14a-2261-4a74-a11d-32ad1c379cc1" style="box-sizing: inherit; border-style: none; max-width: 100%; width: 250px;" class="fr-fic fr-dii"></span></td><td style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: normal; font-size: 14px; line-height: 20px; padding: 10px 4px; vertical-align: bottom; min-width: 5px; border: 0px solid rgb(221, 221, 221); width: 340px;"><span style="font-size: 16px;"><a href="mailto:customercare@suitsuit.com?subject=How do I set the (TSA) combination lock?" style="box-sizing: inherit; background-color: transparent; color: rgb(118, 118, 118); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/P4k1n6jXKk7reOX9/undefined-9c656a4d-7d0e-4700-80e3-dc886bdb1a2c" style="box-sizing: inherit; border-style: none; max-width: 100%; width: 250px;" class="fr-fic fr-dii"></a></span></td></tr></tbody></table></div></div></section>

You can set your lock in a few simple steps. But first....

How do I set the (TSA) combination lock?

Products

Suitcases

I forgot my password.

How can I change personal details in my account?

How can I make an account?

How can I delete my account?

How can I sign up for the newsletter?

I didn't receive the newsletter discount

General

Where can I find my order history?

Can I cancel / change my order?

When will I receive my order confirmation?

How do I know if an article will come back in stock?

Can I receive a discount code?

Help, I filled in the wrong email address.

I forgot to add my discount, can I still receive it?

Orders

What payment options are there?

Can I receive an (VAT) invoice?

Can you use multiple discounts on one order?

Payment

To which countries do we ship our SUITSUIT products?

What is the delivery time?

What are the delivery costs?

When will I receive my tracking link?

Help, I made a mistake in my address?

Help, I only received part of my order?

Help, I received the wrong item.

My order will be returned to you by DHL.

My suitcase arrived damaged, what can I do?

Delivery

What is your return policy?

Where can I find a DHL Service Point?

How can I return an item?

Can I exchange my order for another size or colour?

When will I receive my refund?

Return

How long do I have a warranty on my product?

What is your warranty policy?

How can I make a warranty claim?

I bought my product at another retailer, what can I do?

My replacement product is defective

Help, my suitcase was damaged while traveling

Can you repair my SUITSUIT item?

Can I repair my SUITSUIT item myself?

Warranty

What materials are the suitcases made of?

How do I take care of my suitcase?

What is the height of the pushbar?

Can the SUITSUIT cabin luggage be taken on board?

I didn't receive a key with my lock?

What is a TSA lock?

How do I open my lock for the first time?

I have forgotten the digits of my lock?

What materials are the bags made of?

How do I take care of my SUITSUIT bag?

Bags

What materials are the accessories made of?

I can't find a protection cover in the right size?

Accessories

How do I set the (TSA) combination lock?Updated a year ago