Help, my suitcase was damaged while travelingUpdated 9 months ago

Damages caused during your trip - for example, at the departure or arrival hall of the airport or while your baggage is being loaded in/unloaded off the aircraft – are not covered by our warranty. 


If you notice that your suitcase has been damaged during the trip, report it quickly to the company you are travelling with. Preferably, do it immediately after you have found the damage, alternatively, within the following seven days. The airline or the company you were travelling with is liable for the damage. Usually, there is a simple procedure to report the damage and get it reimbursed. If that is not the case, your travel insurance may also cover such damage.