# suitsuit1

> Public Help Center articles for suitsuit1.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [I forgot my password.](https://helpcenter.suitsuit.com/en-US/i-forgot-my-password-172634.md): What shall I do?
- [How can I change personal details in my account?](https://helpcenter.suitsuit.com/en-US/how-can-i-change-personal-details-in-my-account-172630.md): You can easily change your personal details....
- [How can I make an account?](https://helpcenter.suitsuit.com/en-US/how-can-i-make-an-account-337681.md): Follow these easy steps to create your SUITSUIT account: While ordering, check the option stating that you would like to create an account, or Click on “ACCOUNT” at the top right of www.suitsuit.com. Under the login details, you see the option to cre
- [How can I delete my account?](https://helpcenter.suitsuit.com/en-US/how-can-i-delete-my-account-337687.md): You can’t do this yourself, but we are happy to do it for you. Please contact us through email.
- [How can I sign up for the newsletter?](https://helpcenter.suitsuit.com/en-US/how-can-i-sign-up-for-the-newsletter-337691.md): That is very easy! At the bottom right of our website, you can enter your email address. When it’s done, you are subscribed to the newsletter.
- [I didn't receive the newsletter discount](https://helpcenter.suitsuit.com/en-US/i-didnt-receive-the-newsletter-discount-337693.md): Unfortunately, we don't send out a discount code when you sign up for the newsletter.
- [Where can I find my order history?](https://helpcenter.suitsuit.com/en-US/where-can-i-find-my-order-history-172640.md): Click on “ACCOUNT” in the upper right corner of the webshop and login with your email address and password. Here, you can find an overview of your order (s). Click on the order number and voilà!. Is this not the answer you were looking for? Please co
- [Can I cancel / change my order?](https://helpcenter.suitsuit.com/en-US/can-i-cancel--change-my-order-337497.md): Unfortunately, this is not possible. To deliver your order as quickly as possible, we will immediately start working on it in our warehouse. As a result, we can no longer make changes or cancel the order. Once you have received your order, you can re
- [When will I receive my order confirmation?](https://helpcenter.suitsuit.com/en-US/when-will-i-receive-my-order-confirmation-337499.md): After you have placed your order, you will receive an order confirmation from us via email within 2 hours. If it is busy on the digital highway, it may take some time for the confirmation e-mail to arrive. Sometimes, it happens that the confirmation
- [How do I know if an article will come back in stock?](https://helpcenter.suitsuit.com/en-US/how-do-i-know-if-an-article-will-come-back-in-stock-337504.md): SUITSUIT items are popular, so sometimes they sell out. We always try to replenish the stock as soon as possible. On the product page, you can often find the earliest restock date.Do you want to be notified when the product is available again? Click
- [Can I receive a discount code?](https://helpcenter.suitsuit.com/en-US/can-i-receive-a-discount-code-337510.md): We often have discounts and promotions on our webshop. We'd recommend keeping an eye on the website, our social media and subscribing to our newsletter to see when new promotions will launch.
- [Help, I filled out the wrong email address.](https://helpcenter.suitsuit.com/en-US/help-i-filled-out-the-wrong-email-address-337513.md): No need to worry, it’s a small mistake that can easily be fixed. Please contact us and send your name, order number and shipping address and we will correct the email address and resend the order and/or shipping confirmation. Please note that if you
- [I forgot to add my discount, can I still receive it?](https://helpcenter.suitsuit.com/en-US/i-forgot-to-add-my-discount-can-i-still-receive-it-337518.md): We more often than not cannot add the discount to your order after it's been placed. However, if you send us an email and send us the discount code you wish to add to the order, we'll try our absolute best!
- [What payment options are there?](https://helpcenter.suitsuit.com/en-US/what-payment-options-are-there-337514.md): For all our customers outside the Netherlands, Belgium and Germany, we offer the following payment methods: 1. Credit card (Visa, Mastercard, AMEX)2. PayPalWe offer the following (extra) options in the Netherlands, Belgium and Germany:The Netherlands
- [Can I receive an (VAT) invoice?](https://helpcenter.suitsuit.com/en-US/can-i-receive-an-(vat)-invoice-337517.md): You will receive an overview in your order confirmation, including the VAT. If you want to receive a VAT invoice, you can send us an email and we'll provide you with one!
- [Can you use multiple discounts on one order?](https://helpcenter.suitsuit.com/en-US/can-you-use-multiple-discounts-on-one-order-337521.md): It is not possible to combine discount codes or promotions in one order as is stated in the terms of these promotions.
- [To which countries do we ship our SUITSUIT products?](https://helpcenter.suitsuit.com/en-US/to-which-countries-do-we-ship-our-suitsuit-products-168201.md): Europe and the UK. Is this not the answer you were looking for? Please contact us and we will help you further.
- [What is the delivery time?](https://helpcenter.suitsuit.com/en-US/what-is-the-delivery-time-337524.md): If you order before 5 p.m. on weekdays, we will ship your order the same day. Within the E.U., it usually takes up to a few working days to deliver your o
- [What are the delivery costs?](https://helpcenter.suitsuit.com/en-US/what-are-the-delivery-costs-337525.md): For orders under € 50.00 within the E.U., we charge shipping costs of € 7.95. All orders above € 50.00 within the E.U. are shipped free of charge.
- [When will I receive my tracking link?](https://helpcenter.suitsuit.com/en-US/when-will-i-receive-my-tracking-link-337526.md): Once your order is ready for shipment, you will receive an email with a tracking number. If you order on weekdays before 5 p.m., you’ll receive it the day of your order. Afterwards, it can take up to 24 hours for the tracking number to be activated.
- [Help, I made a mistake in my address?](https://helpcenter.suitsuit.com/en-US/help-i-made-a-mistake-in-my-address-337528.md): A mistake is made easily. Please contact us as soon as possible when there is a mistake in your address and we will do our best to correct the address. All our orders are immediately sent to our warehouse to ensure fast delivery. If the order is alre
- [Help, I only received part of my order?](https://helpcenter.suitsuit.com/en-US/help-i-only-received-part-of-my-order-337539.md): If you have ordered multiple products, it is possible that your order consists of multiple packages. When the packages are shipped you will receive multiple emails from our delivery partners with a tracking number, one for each package. Sometimes it
- [Help, I received the wrong item.](https://helpcenter.suitsuit.com/en-US/help-i-received-the-wrong-item-337543.md): We’re very sorry that you received the wrong item! Please contact us as soon as possible and we will arrange for you to receive your perfect SUITSUIT item.
- [My order will be returned to you by DHL or DPD.](https://helpcenter.suitsuit.com/en-US/my-order-will-be-returned-to-you-by-dhl-or-dpd-337545.md): If your order is returned to our warehouse for any reason, an automatic return process will start. You will receive the purchase amount back to your bank account within 5 working days. If you wish to receive your order again, we advise you to place a
- [My order was damaged during transport from DHL or DPD, what can I do?](https://helpcenter.suitsuit.com/en-US/my-order-was-damaged-during-transport-from-dhl-or-dpd-what-can-i-do-337550.md): We’re very sorry that your order arrived damaged. We pride ourselves in the quality of our SUITSUIT suitcase and check all our suitcases and ship them protected to prevent scratches and stains. However, sometimes this does happen during transport.
- [What is your return policy?](https://helpcenter.suitsuit.com/en-US/what-is-your-return-policy-172741.md): After receiving your order, you have the right....
- [Where can I find a DHL Service Point?](https://helpcenter.suitsuit.com/en-US/where-can-i-find-a-dhl-service-point-172661.md): Click here for an overview of DHL Service Points....
- [How can I return an item?](https://helpcenter.suitsuit.com/en-US/how-can-i-return-an-item-337570.md): You can easily register your product(s) via our return portal and create a shipping label. Click here, login, create your return shipment and generate a free shipping label.All you need to create your return shipment is your order number and the emai
- [Can I exchange my order for another size or colour?](https://helpcenter.suitsuit.com/en-US/can-i-exchange-my-order-for-another-size-or-colour-337579.md): Do you prefer a different design, colour or size? We don’t offer direct exchanges, but you can, of course, return your product and order the correct item yourself. Please click here for the return instructions.
- [Can I return a product bought on sale or with a discount?](https://helpcenter.suitsuit.com/en-US/can-i-return-a-product-bought-on-sale-or-with-a-discount-337582.md): Of course! If you purchased a product at our webshop, you could return it within 30 days after receiving the order. No matter the price.
- [When will I receive my refund?](https://helpcenter.suitsuit.com/en-US/when-will-i-receive-my-refund-337583.md): Once we have received your return, we will process it within 5 working days. Once it has been processed, you’ll receive a confirmation email of the refund. Please know that it can take up to 5 working days for the purchase amount to be back on your a
- [How long do I have a warranty on my product?](https://helpcenter.suitsuit.com/en-US/how-long-do-i-have-a-warranty-on-my-product-172736.md): This depends on the product and the model....
- [My suitcase was damaged during my flight.](https://helpcenter.suitsuit.com/en-US/my-suitcase-was-damaged-during-my-flight-172712.md): What should I do?
- [What is your warranty policy?](https://helpcenter.suitsuit.com/en-US/what-is-your-warranty-policy-337589.md): We strive to make products of the highest quality, however a malfunction can always happen. Check the below table to see how long the warranty is on your product:The warranty covers defective materials and production errors. If any of these applies t
- [How can I make a warranty claim?](https://helpcenter.suitsuit.com/en-US/how-can-i-make-a-warranty-claim-337596.md): If your suitcase becomes defective or damaged within the warranty period, you can invoke the warranty by following the next steps:1. Complete the warranty form here. Please attach as many photos as possible. The more photos we receive (preferably in
- [I bought my product at another retailer, what can I do?](https://helpcenter.suitsuit.com/en-US/i-bought-my-product-at-another-retailer-what-can-i-do-337600.md): We want to ask you to go back to the store where you bought your SUITSUIT item. To make it very official, you have concluded a sales agreement with them and it is fair to give them the opportunity to handle your complaint first. However, keep in mind
- [My replacement product is defective](https://helpcenter.suitsuit.com/en-US/my-replacement-product-is-defective-337603.md): The warranty on the replacement product is the warranty on the original product. The warranty does not start anew when a product is replaced.
- [Help, my suitcase was damaged while traveling](https://helpcenter.suitsuit.com/en-US/help-my-suitcase-was-damaged-while-traveling-337606.md): Damages caused during your trip - for example, at the departure or arrival hall of the airport or while your baggage is being loaded in/unloaded off the aircraft – are not covered by our warranty. If you notice that your suitcase has been damaged dur
- [Can you repair my SUITSUIT item?](https://helpcenter.suitsuit.com/en-US/can-you-repair-my-suitsuit-item-337613.md): Everyone wants to enjoy their SUITSUIT products as long as possible. If something breaks, we are happy to repair it if that’s possible.If there is still warranty on your suitcase, please fill out our warranty form so we can check if we can repair you
- [Can I repair my SUITSUIT item myself?](https://helpcenter.suitsuit.com/en-US/can-i-repair-my-suitsuit-item-myself-337615.md): If there is still warranty on your suitcase, please don’t repair the suitcase yourself as this voids the warranty. Instead, fill out our warranty form so we can check if we can repair your item. If your warranty has already expired, please feel free
- [What materials are the suitcases made of?](https://helpcenter.suitsuit.com/en-US/what-materials-are-the-suitcases-made-of-337617.md): Our Caretta suitcases are made of pure ABS. Our other suitcases are made of ABS in combination with polycarbonate.ABS is an abbreviation for Acrylonitrile-Butadiene-Styrene. It is a combination of three different materials. ABS is widely used in suit
- [How do I take care of my suitcase?](https://helpcenter.suitsuit.com/en-US/how-do-i-take-care-of-my-suitcase-337618.md): We always advise to use a protection cover to keep your suitcase free of scratches and stains. Furthermore, please don’t overpack the suitcases to prevent tension on the zippers. Sometimes stickers are placed on your suitcase during travel. Usually,
- [What is the height of the pushbar?](https://helpcenter.suitsuit.com/en-US/what-is-the-height-of-the-pushbar-337640.md): When fully extended, the push bar - also called telescopic handle - is 106cm high.
- [Can the SUITSUIT cabin luggage be taken on board?](https://helpcenter.suitsuit.com/en-US/can-the-suitsuit-cabin-luggage-be-taken-on-board-337644.md): The answer is almost always yes!Most airlines are affiliated with the IATA, The International Air Transport Association. The IATA has established several rules for the dimensions of cabin luggage, which all members must adhere to. For cabin luggage,
- [I didn't receive a key with my lock?](https://helpcenter.suitsuit.com/en-US/i-didnt-receive-a-key-with-my-lock-337645.md): That's right. All locks with a keyhole are so-called TSA locks. You can lock it with a combination of digits. When you fly to the U.S., you must comply with the requirements of the U.S. Customs and Security Authorities, which state that they must be
- [What is a TSA lock?](https://helpcenter.suitsuit.com/en-US/what-is-a-tsa-lock-337650.md): This is a lock that can be opened by an American customs officer when they must look in your suitcase. The American customs have a special master key to open TSA locks. If you do not have a TSA lock and your suitcase is locked, your suitcase may be b
- [How do I set the (TSA) combination lock?](https://helpcenter.suitsuit.com/en-US/how-do-i-set-the-(tsa)-combination-lock-188047.md): You can set your lock in a few simple steps. But first....
- [How do I open my lock for the first time?](https://helpcenter.suitsuit.com/en-US/how-do-i-open-my-lock-for-the-first-time-172737.md): Thank you for ordering a SUITSUIT suitcase!....
- [I have forgotten the digits of my lock?](https://helpcenter.suitsuit.com/en-US/i-have-forgotten-the-digits-of-my-lock-337658.md): When you have set the combination of the digits, and you have forgotten the combination, there isn’t, unfortunately, a simple trick to fix this. If there were one, others would be able to open your suitcase easily. Tricks spread quickly. The only so
- [What materials are the bags made of?](https://helpcenter.suitsuit.com/en-US/what-materials-are-the-bags-made-of-337663.md): Our bags and accessories are made from a variety of materials. Below, you can read more about the main materials we use for each collection, such as those used for the outer material and lining. The exact material composition may vary by product and
- [How do I take care of my SUITSUIT bag?](https://helpcenter.suitsuit.com/en-US/how-do-i-take-care-of-my-suitsuit-bag-337668.md): If you are happy with your SUITSUIT item, you want to keep it looking fresh. How to take care of our bags depends on the materialFaux leather:There are a couple of handy tips you can use to make sure your new faux leather bag lasts as long as possibl
- [What materials are the accessories made of?](https://helpcenter.suitsuit.com/en-US/what-materials-are-the-accessories-made-of-337674.md): Our accessories are made of several materials depending on the product and collection. You can find the exact composition on the product page on the website. NATURABoth the outer fabric and the lining of the Natura accessories are made of 100% recycl
- [I can't find a protection cover in the right size?](https://helpcenter.suitsuit.com/en-US/i-cant-find-a-protection-cover-in-the-right-size-337676.md): The protection covers fit over the shell of the suitcase. The suitcase size take the wheels into account, so the size of the cover is a bit smaller. For example, the 70 cm protection cover should fit over the 76 suitcase.