Can I send my order back?
After receiving your order, you have the right....
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Return
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Articles
How can I return my order?
After receiving your order, you have the right....
Do I always have to create and send my return via the return portal?
Yes, unfortunately, we can receive and proceed....
Do I have to pay any shipping costs for returning a product?
For the E.U. customers, there are no costs associated....
How does the refund after a return work?
The refund of your return has 2 parts: processing....
When do I get my refund when I send something back?
We strive to proceed the refunds within five working....
How long does it take to receive my refund?
If you have revoked the agreement and sent the....
What shall I do if my return shipment is lost in transit?
It’s unfortunate that your return shipment is damaged....
Can I return a product bought on sale/ with a discount?
Sure. If you purchased a product at our webshop, you....