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FREQUENTLY ASKED QUESTIONS

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I have forgotten the digits of the code.

What should I do?

How do I set the (TSA) combination lock?

You can set your lock in a few simple steps....

How long do I have a warranty on my product?

This depends on the product and the model....

How do I open my lock for the first time?

Thank you for ordering a SUITSUIT suitcase!....

I have just changed the digits of the code, now the lock does not open anymore.

What should I do?

I see a keyhole on my lock, but I don't have a key.

Is that right?

How can I return my order?

After receiving your order, you have the right....

What is covered by the warranty?

We offer a one-, two- or a whopping five-year....

What is the delivery time for my order?

If you order before 11 p.m. on weekdays, we will....

Can I have my suitcase repaired if the defect is not covered by the warranty?

Yes, of course you, can. That is said, only if your....