SUITSUIT International

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If you order before 5 p.m. on weekdays, we will ship your order the same day. Within the E.U., it usually takes up to a few working days to deliver your o

What is the delivery time?

Delivery

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General

Where can I find my order history?

Can I cancel / change my order?

When will I receive my order confirmation?

How do I know if an article will come back in stock?

Can I receive a discount code?

Help, I filled out the wrong email address.

I forgot to add my discount, can I still receive it?

Orders

What payment options are there?

Can I receive an (VAT) invoice?

Can you use multiple discounts on one order?

Payment

To which countries do we ship our SUITSUIT products?

What are the delivery costs?

When will I receive my tracking link?

Help, I made a mistake in my address?

Help, I only received part of my order?

Help, I received the wrong item.

My order will be returned to you by DHL or DPD.

My order was damaged during transport from DHL or DPD, what can I do?

What is your return policy?

How can I return an item?

Can I exchange my order for another size or colour?

Can I return a product bought on sale or with a discount?

When will I receive my refund?

Return

How long do I have a warranty on my product?

My suitcase was damaged during my flight.

What is your warranty policy?

How can I make a warranty claim?

I bought my product at another retailer, what can I do?

My replacement product is defective

Help, my suitcase was damaged while traveling

Can you repair my SUITSUIT item?

Can I repair my SUITSUIT item myself?

Warranty

What materials are the suitcases made of?

How do I take care of my suitcase?

What is the height of the pushbar?

Can the SUITSUIT cabin luggage be taken on board?

I didn't receive a key with my lock?

What is a TSA lock?

How do I set the (TSA) combination lock?

How do I open my lock for the first time?

I have forgotten the digits of my lock?

Suitcases

What materials are the bags made of?

How do I take care of my SUITSUIT bag?

Bags

What materials are the accessories made of?

I can't find a protection cover in the right size?

Accessories

Products

What is the delivery time?Updated 10 hours ago